General Questions

What is Airbnb cohosting/property management?

Airbnb cohosting/property management involves a professional service that handles the day-to-day operations of your Airbnb listing, including guest communication, booking management, cleaning, and maintenance.

What services do you provide?

We provide a range of services including listing optimization, guest communication, check-in/check-out coordination, cleaning and maintenance, pricing strategy, and handling reviews.

How do you handle guest communication?

We manage all guest interactions, from inquiries and booking confirmations to answering questions during their stay and coordinating check-ins and check-outs.

What areas do you serve?

We serve [list of cities/regions]. Please contact us to see if we can manage properties in your specific location.

Financial Questions

What are your fees?

Our fees are typically a percentage of the rental income, plus any additional costs for specific services. Contact us for a detailed fee structure.

How do you determine the pricing for my property?

We use dynamic pricing strategies that consider factors such as local events, seasonality, and market trends to maximize your rental income.

When and how will I get paid?

Payments are usually processed through Airbnb, and you'll receive payouts according to Airbnb's payment schedule. Our management fees are deducted automatically.

Operations Questions

How do you handle cleaning and maintenance?

We have a team of professional cleaners and maintenance personnel who ensure the property is cleaned and maintained to high standards between each guest stay.

What if there is an emergency at my property?

We provide 24/7 emergency support and will handle any issues that arise promptly, keeping you informed throughout the process.

How do you ensure my property is secure?

We use keyless entry systems and conduct thorough guest screenings. Additionally, we have property insurance options to protect against damages.

Owner's Involvement

How involved do I need to be?

Our services are designed to be hands-off for the property owner. You can be as involved or as hands-off as you like. We handle everything, but you can access booking and financial reports anytime.

Can I still use my property for personal stays?

Absolutely. Just let us know in advance, and we’ll block out those dates on the calendar.

Performance and Reporting

How do you track the performance of my property?

We provide regular reports detailing occupancy rates, income, expenses, and guest feedback. These reports help you understand how your property is performing.

Can you help improve my listing’s visibility and booking rates?

Yes, we use professional photography, detailed descriptions, and strategic marketing to enhance your listing’s appeal and visibility on Airbnb.

Onboarding

How do I get started?

Contact us for a consultation. We’ll assess your property, discuss your goals, and create a tailored management plan. Once you agree, we’ll handle the rest.

What is the onboarding process like?

The onboarding process includes an initial property assessment, setting up your listing (if not already done), creating a pricing strategy, and establishing cleaning and maintenance schedules.

Do you handle the initial setup and listing creation?

Yes, we can take care of everything from setting up your Airbnb account to creating a professional listing with high-quality photos and descriptions.

Policies and Terms

What is the length of the management contract?

Our contracts are typically [X months/years], with options for renewal. We offer flexibility to suit your needs.

What if I am not satisfied with your services?

We aim to provide excellent service, but if you’re not satisfied, we have a cancellation policy in place. Please refer to your contract for specific terms.

Are there any hidden fees or costs?

No, we believe in transparency. All fees and costs will be outlined in your management agreement.